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Steven Fay's avatar

The shoe store I managed had a manual. I kept it in the lower left-hand desk drawer. The general manager on his tour of all 52 stores informed me that the manual was supposed to occupy pride of place on the desk. I told him that:

a) I preferred common sense and:

b) I used the desk surface for actual paperwork, i.e. stock orders, sales receipts/daily reconciliation, and payroll.

Yup. This was way back in the day when paperwork involved actual paper. I had already begun my two weeks' notice so I figured I had nothing to lose by being honest. I even wrote out my resignation by hand on a sheet of paper using that clutter-free desktop.

Hobbes's avatar

RE Coming up with believable names: I write code as a hobby, and I struggle to come up with good variable and function names. I end up naming everything after Witcher characters. My program texts read like bad Witcher fan fiction, but if you run them, you can play a crappy game of Solitaire.

RE Situations not covered by the manual: Matthew Crawford's book, Shop Class as Soulcraft, described how employers intended to eliminate highly paid employees before AI came along and tried to oust everyone. Everything in a particular field, such as Crawford's trade of motorcycle repair, would be reduced to procedures expressed in grade school level language and printed in manuals. Thinking would be eliminated. Just follow the Bible! (of motorcycle maintenance) or the Holy Grail! (of box store management.) Like a good wage slave showing deference to his corporate overlords, Crawford attempted a repair using a manual. The manual said "First, remove the cover from the whatsit." According to the manual, if the thingamajingy wasn't working, the whatsit was the first thing to check, hence, the necessity of removing the cover. The problem is that on that particular motorcycle, the screws holding that cover on are rusted in place more often than not, so the whatsit is typically the last thing experienced mechanics check. They can examine the gogguzzler, the snoofpoodle and the whippitgud in less time than it would take to get one of the screws out of the cover. Manuals didn't eliminate the need for thought. They simply demonstrated that the people who compiled them had never burdened themselves with thinking things through.

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