To anyone who misses my old website, I’m sorry. Really. I think I received…ten complaints? I honestly didn’t count. I should’ve and I apologize to those who feel uncounted.
I’m good at apologies because I need to give them every day.
I was once told by a supervisor to never use the words “I’m sorry”. I was told to use “unfortunately”.
It was so drilled into me that I found myself saying things like, “Unfortunately, your order was misplaced and we will have to refund your money“, or “It is unfortunate that happened and my manager would like to extend her unfortunate feelings as well”, or “Unfortunately Paul is dead and I must give my condolences for the loss of your brother.”
Unfortunately, I had to tell that supervisor that I was sorry. If I feel sorry, I’m going to say that I’m sorry. Especially if I’m sorry. If I don’t feel sorry, maybe that’s unfortunate and I will say so.
And there are customers who genuinely appreciate the fact that you’re sorry and there are those who never will. That’s unfortunate, because a human being feeling regret is a pretty solid emotion that binds us together. Taking that away unfortunately keeps us at odds with one another.
It’s Cartoon Time! These are gag cartoons that I believe were drawn before I was born, mostly because I don’t remember them. That automatically makes them better than I remembered, which is quite a deceptive compliment.
There's a law in Canada that basically allows you to say "I'm sorry" or offer an apology, and those words cannot be used against you in any legal setting. It's quite Canadian really.... Saying "I'm sorry" or apologizing cannot be interpreted as evidence of guilt.
SO glad you have this now. thanks!